Operations Manager - Aquatics and Admissions
Agawam, Massachusetts
Job Category: Aquatics/Lifeguards
Req ID 33977Responsibilities
The Operations Manager for Aquatics and Admissions is responsible for all aquatic and front gate operations related functions and ensuring all Safety and Guest First standards are upheld to Six Flags New England and Ellis & Associates standards. This position is accountable for delivering a superior Guest experience, while enforcing all park policies and procedures.
Salary Range: $70,000 to $76,000 a year
Responsibilities:
• Oversee all operational functions related to the safe and effective operation of Hurricane Harbor
• Assist in the management of one or more additional operational departments as assigned
• Ensure 100% compliance with all water park standard operating procedures
• Ensure proper staffing levels are maintained and assist in specialized recruiting when appropriate
• Monitor and ensure compliance with all aspects of the Ellis & Associates program to include lifeguard certification and in-service training
• Responsible for the creation and maintenance of the operating budget for the departments
• Coordinate all off-season activities to include training, winterization, and pool cleaning functions
• Responsible for maintaining compliance with all Six Flags standards and enforcing park policies & procedures
• Ensure all Guest and Employee areas are clean and a standard of excellence is maintained
• Coordinated the cleanliness and organization of equipment and supply inventories in each area storeroom and monitors equipment quality and quantity
• Supervise seasonal team members, including hiring, discipline, rewards/recognition, evaluations and termination decisions
• Develop and implement a business plan
• Responsible for ensuring completion of team member evaluations and associated merit and promotional opportunities associated with performance review of seasonal staff
• Responsible for tracking and operating within labor and expense budgets and prepare monthly forecast
• Responsible for interacting with Guests and resolving complaints and addressing concerns
• Ensure 100% compliance with all standard operating procedures as they relate to Six Flags standardization and/or Federal or State guidelines
• Train, audit, and adhere to all labor laws and guidelines to ensure full compliance with Federal, State, and park regulations & commitment to department, park, and company standards
• Other duties as assigned by the Director of Operations
Qualifications:
• Ellis & Associates National Pool and Waterpark Lifeguard Program (NPWLTP) Special Facilities Certification; Ellis & Associates NPWLTP Instructor Certification
• Will be required to work nights, weekends, and some holidays
• Must be able to demonstrate excellent written and oral communication
• Superior front line customer service focus required
• Must possess strong leadership, motivational, interpersonal and organizational skills
• Strong work ethic with an attention to detail
• Occasional travel for training, and assistance at sister properties may be required
• Must be 18 years of age or older
• Ability to handle multiple situations simultaneously and meet deadlines in an efficient manner
• An AFO or CPO certification
Overview
As a Operations Manager - Aquatics and Admissions at Six Flags, you’ll ensure the safety and enjoyment of our guests while maintaining a FUN and engaging water park environment. After completing our comprehensive training, you will be fully prepared to respond to emergencies, uphold safety regulations, and provide amazing guest experiences. You’ll gain valuable lifesaving and leadership skills and have opportunities to grow and advance. As part of our high-energy team, you’ll meet people, make friends, and benefit from a variety of unique park perks.
- Job Type: Regular Full-Time
- Job Level:
Success Profile
What makes a successful Lifeguard?
Check out the traits we’re looking for and see if you have the right mix.
- Responsible
- Quick-thinking
- Focused
- Confident
- Perceptive
- Adaptable
Culture
Our Vision
To create better FUN for a better world.
Our Mission
To inspire lasting connections and lifelong memories for all by delivering amazing experiences.
Our Purpose
To make people happy.
Career Path
Why We Love What We Do
Management
DALLAS
"Our lifeguards are trained to perform rescues properly, to make sure our guests are as safe as possible."
Lifeguard
ZARIAH
"It’s a really fun environment. I’ve also been able to move up within the company. There’s a lot of opportunities here."
Lead
WYATT
"It's been great getting to know people. With the kind of work we do, we count on each other a lot. I feel like I've made lifelong friendships."
A Day in the Life
Explore what it’s like to work as a Lifeguard at Six Flags.
View All Lifeguard JobsPerks of the Park
Working with us in a seasonal role pays off right away, and it can lead to something even bigger – whether that’s at Six Flags or wherever your future leads. Gain skills and knowledge for your career, plus experiences and friendships that last a lifetime!
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A schedule that fits your life
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Job skills and leadership experience
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Paid Lifeguard Certification*
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Free admission to Six Flags parks, and free park tickets for your family and friends
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Promotion opportunities
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Exclusive employee parties, events, discounts, and more!
* Most locations offer paid training, Check the job description or ask during your interview about the training requirements of the location you are interested in.
Find Your Fun
