Guest Services Associate
Vaughan, Ontario
Job Category: Admissions/Guest Services
Req ID 30537$18.10 / hour
This is a vacant position. Candidates must be minimum 18 years of age and be available to work full-time, up to 40 hours a week in order to be considered for employment.
Joining our Canada’s Wonderland team means you’ll provide guests with exceptional service when they visit the park.
You’ll also
- Provide guests with information either over the phone, in person, or through email
- Respond to guest inquiries and resolve issues/concerns promptly and effectively
- Assist guests in planning a memorable and enjoyable visit to the park
- Complete sales transactions including upgrades, redemptions and Group Sales
- Use of various computerized information and sales systems
- Collaborate with all departments to ensure each guest has the Best Day of the Year experience
- Assist the Admissions supervisory team with the operation and closing procedures
- Assist guests with the ride accommodations program and provide information regarding our RAP program
- Assist with other duties as required
Some of our amazing perks and benefits:
- FREE Admission to Canada’s Wonderland and other parks!
- Earn promotional tickets for friends & family!
- 20% discount on Merchandise and at select Food locations; employee cafeteria with discounted food
- FREE and/or discounted admission to many Ontario attractions
- Work with a diverse team in a fun environment.
- Employee events with RIDES, GAMES, and FREE FOOD!
Responsibilities:
Canada’s Wonderland is home to over 300 acres of world class rides and attractions for the entire family, including a 20 acre water park. We are the ultimate destination for attractions, food, live shows, and events! We want YOU to join us in making people happy! As a member of our team, you’ll…
- Make our guests happy by delivering amazing experiences and helping them create lifelong memories
- Interact with different people of all ages and backgrounds
- Gain skills, knowledge, and experience that will benefit in your future
Qualifications:
- You!
- Applicants that are minimum 18 years of age
- Previous retail sales, customer service, and POS experience
- Individuals that have strong guest service and communication skills
- Strong problem solving and conflict resolution skills
- Candidates that can work outdoors in varying weather conditions
- Availability that includes working flexible shifts on weekdays, weekends, evenings, and holidays
