Guest Services Associate
Vaughan, Ontario
Job Category: Admissions/Guest Services
Req ID 28314$18.00 / hour
This is a vacant position. Candidates must be minimum 18 years of age and be available to work full-time, up to 40 hours a week in order to be considered for employment.
Joining our Canada’s Wonderland team means you’ll provide guests with exceptional service when they visit the park.
Canada’s Wonderland is home to over 300 acres of world class rides and attractions for the entire family, including a 20 acre water park. We are the ultimate destination for attractions, food, live shows, and events! We want YOU to join us in making people happy! As a member of our team, you’ll…
- Make our guests happy by delivering amazing experiences and helping them create lifelong memories
- Interact with different people of all ages and backgrounds
- Gain skills, knowledge, and experience that will benefit in your future
Some of our amazing perks and benefits:
- FREE Admission to Canada’s Wonderland and other parks!
- Earn promotional tickets for friends & family!
- 20% discount on Merchandise and at select Food locations; employee cafeteria with discounted food
- FREE and/or discounted admission to many Ontario attractions
- Work with a diverse team in a fun environment.
- Employee events with RIDES, GAMES, and FREE FOOD!
Responsibilities:
You’ll also
- Provide guests with information either over the phone, in person, or through email
- Respond to guest inquiries and resolve issues/concerns promptly and effectively
- Assist guests in planning a memorable and enjoyable visit to the park
- Complete sales transactions including upgrades, redemptions and Group Sales
- Use of various computerized information and sales systems
- Collaborate with all departments to ensure each guest has the Best Day of the Year experience
- Assist the Admissions supervisory team with the operation and closing procedures
- Assist guests with the ride accommodations program and provide information regarding our RAP program
- Have other opportunities to learn and expand your knowledge
Qualifications:
- You!
- Applicants that are minimum 18 years of age
- Previous retail sales, customer service, and POS experience
- Individuals that have strong guest service and communication skills
- Strong problem solving and conflict resolution skills
- Candidates that can work outdoors in varying weather conditions
- Availability that includes working flexible shifts on weekdays, weekends, evenings, and holidays
