Games Manager

$80.000

This is a vacant position. 

This is a year-round, full-time career opportunity with benefits in the Canada's Wonderland Retail Department

• Manage full time and seasonal associates for Games.  Responsible for hiring, training and developing team on an annual basis
• Manage planning and execution of pre-opening set-up, including cleaning, organizing of all assigned locations procurement of necessary supplies needed at all games
• Manage the relationship with inter-department partners to ensure all technical related start-ups are complete, as well as ensuring adequate product levels exist for anticipated business
• Assist Director with planning, budgeting and execution of all aspects of the Games operation
• Manage duty manager program for operations associates to ensure guest service meets expectations
• Work with Director to ensure POS, divisional processes and procedures are in place to ensure sales, controls, tracking and reporting are maintained with accuracy and effectiveness
• Monitor labour by effectively executing availability, staff schedules and schedule changes as needed
• Assist with the development of department policies and procedures to maintain excellence in service and quality and to ensure proper controls are monitored
• Oversee department’s financial performance and takes action to meet sales goals
• Manage appropriate inventory levels throughout the season and achieving targeted Cost of Sales as well as targeted closing inventory levels
• Manage open-to-buy, and the selection and quantities of Games prize product.
• Work with approved vendors on product re-orders.
• Ensures proper maintenance and cleaning of grounds, facilities and equipment
• Ability to work shifts, weekends, holidays and evenings is essential

• Post-Secondary education in related field or equivalent experience supervising/managing in a multi-faceted retail operation
• Proven experience hiring, training and development of employees
• Knowledge of internal controls and POS systems a must
• Proven abilities successfully managing high volume customer service operation
• Strong communication and leadership skills
• Excellent computer skills
• Experience with sourcing, buying, budgets, data analysis a definite asset
• Proven ability to problem-solve, work with strict deadlines and work independently
• Must have strong judgment and be an innovative problem solver