Information Technology Manager - Salary: $80,000 - $110,000

Job Summary:

The IT Manager oversees the Information Systems Department for Magic Mountain and Hurricane Harbor. This position is designed to manage and support ongoing corporate directives as well as onsite technical support staff and site-specific third-party contractors and consultants. The IT Manager is responsible for managing and maintaining systems and other technologies for all in Park and Back-Office areas. The IT Manager is responsible for working closely with senior staff, other departments, and corporate Information Systems teams to support assigned properties

Essential functions:

• Manage the day-to-day IT operations to ensure optimal system operations. Develop and implement career plans for team members. Oversee IT projects to ensure they are meeting business needs and aligning with corporate IT standards and guidelines.
• Plan, establish, and manage IT projects and will serve as a liaison between the business and technical aspects of assigned projects. Manages assigned IT projects to ensure adherence to budget, schedule, and scope of project.
• Manages the IT team, ensuring department performance and meets Six Flags standards
• Manage IT staff through training and coaching employees, communicating job expectations, and appraising their performance
• Communicate effectively with diverse teams across the company, internal divisions, and external vendors on support updates and project planning
• Ability to follow and maintain strict workflow processes for IT-related changes, onboarding, terminations, etc.
• Coordinate support resources daily by overseeing the scheduling of support personnel for all shifts, including participation and rotation of an on-call schedule
• Oversee and participate in the coaching of IT support staff on issue resolution, including team member commitments, issue escalation, solution delivery, and incident closure
• Assess call and ticket volume and individual workloads continually, determining required changes to labor resources and ticket escalation.
• Proven ability to effectively think through complex issues and creatively problem solve, communicate, and escalate issues to network engineering, application support, and development teams.
• Act as a point of escalation for team member issues, bringing issues to resolution
• Occasional travel to locations throughout the United States. Building working relationships with internal departments, site infrastructure vendors, and contractors.
• Act as a liaison between the Company and third-party providers, vendors, and contractors as they relate to the technical operations of IT Systems
• High degree of accuracy, organization, and communication skills, detail-oriented, and strong team player.
• Ability to grasp new technologies and explore new or improved support technology or equipment, and make recommendations to senior management.
• Management and forecasting of the IT department budget
• Act as Park Duty Manager when assigned
• All other duties as assigned

Skills & experience:

• Proven working experience as an IT Manager or relevant experience. Knowledge of computer networks, network administration, and network installations. Managing vendors and integrators to accomplish complex projects
• Strong skills in process, documentation, and change management.
• Advanced working knowledge of Microsoft business products (O365), PC hardware/software, layer 3 LAN/WAN network gear and cabling, large venue distributed A/V solutions, VoIP and analog telephony systems and wiring, large venue Wi-Fi infrastructure, and cloud-based technologies.
• Experience with entertainment industry technology is a plus.
• Point of Sale support experience is a plus.
• Responsible for directing other employees' daily work activities and undertaking or recommending the following employment actions: hiring, termination, corrective action, and performance reviews. Bachelor’s degree in Information Systems, Computer Science, or a related field preferred.
• 5 years of extensive campus support experience with at least two years of leadership responsibility.
• Valid driver's license with a clean driving record.
• Regular contact with others both inside and outside the company. Results have significant broad implications for the management and operations of a major department or multiple departments.
• Ability to work a flexible schedule, including nights, weekends, and holidays.