Area Manager, Housing Operations

Job Status/Type: Full-time, year-round

Position Level: Entry/Mid-Level

Shift/Schedule Requirements: Ability to work various shifts and days including nights, weekends and holiday periods to meet business needs.

The Area Manager, Associate Housing Operations is responsible for the direct oversite of Resident Services, Housekeeping, and Grounds & Facilities Teams including training, development, recruiting, payroll, and budgeting. In addition, the Area Manager, Associate Housing Operations will oversee the campus work-order and maintenance program, Associate Recreation Center, and day-to-day operations of the Campus which includes 2,900 beds across 10 buildings

Responsibilities:

• Manages, coordinates, and oversees the hiring, training, and motivation of the Resident Services, Housekeeping, and Grounds & Facilities Teams by coaching and counseling associates.
• Directs the opening and closing of all Associate Housing facilities throughout the operating seasons.
• Serves as a liaison between peers and the Maintenance division for follow-up on daily work orders and emergency repairs. Ensures the timely completion of all work orders within the campus management software.
• Promotes and ensures a high level of cleanliness is maintained in public areas and behind-the-scenes areas of Associate Housing.
• Tracks inventory of furniture and products; ensures Company asset protection policies are followed
• Serves as a liaison between Human Resources, Safety, Security, and other Divisions/Departments in handling residents who have violated Company policies, federal, state, or provincial laws and regulations.
• Responds to complaints by residents, within established parameters and works to resolve complaints in a satisfactory manner.
• Evaluates, refines, and recommends department procedures to promote effective and cost-efficient management of all Associate Housing facilities
• Participates in weekly Housing Supervisor-On-Call program

Benefits:

• 3 weeks paid PTO which increases with seniority (6 sick days, 8 paid holidays)
• Several medical coverage options to fit your needs best
• 401K match
• FREE entry to ALL our parks and water parks!

Perks:

• Complimentary tickets for friends and family
• Discounts on food and park merchandise
• Full-time and part-time employee events and gatherings

Qualifications:

• Bachelor's Degree in Hospitality, Business Administration, or related field required. 
• Advanced MS Office skills, including building and creating Excel Spreadsheets and writing formulas.
• Meets scheduling availability requirements, including nights, weekends, and holiday periods to meet business needs.
• 3-5 years related experience in a supervisory role required.
• Strong problem solving, critical thinking, and analytical skills.
• Strong verbal, written, and presentation skills. 
• Highly organized, collaborative team player, and detail oriented.
• Must be at least 18 years of age.
• Ability to demonstrate proficiency with Microsoft Word and Excel.
• Ability to utilize Microsoft Access databases.
• Ability to maintain the highly confidential nature of human resources work.
• Ability to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state or provincial law.
• Ability to pass a background check, which may include, but is not limited to, credit, criminal, DMV, previous employment, education and personal references, per Company policy, unless prohibited by federal, state or provincial law.