Human Resources Lead- Team Service Office

Human Resources Lead (Team Service Office)

Job Type: Flexible Part-Time
Pay Rate: $16/hr.
Category: Administrative
Location: Six Flags Fiesta Texas in San Antonio, Texas

WHAT WE PROVIDE:

This is an entry level Flexible Part-Time position at Six Flags Fiesta Texas, in San Antonio, TX.  It features a competitive hourly rate of $16 with perks such as:  Free entry to any Six Flags Park for all employees and a guest with each visit, additional complimentary tickets for friends and family, discount of merchandise for all employees, flexible scheduling and daily and weekly pay available

WHAT YOU WILL DO:

As a Human Resources Lead, you’ll be a trusted resource for our HR Coordinators and a key support to our HR leadership. You’ll oversee day-to-day HR operations, ensure policy compliance, and help create a welcoming, respectful work environment for every team member. In this pivotal role, you'll not only shape the employee experience but also contribute to the overall success and resilience of our organization. If you're ready to make a tangible impact and be a catalyst for positive change, join us as our Human Resources Lead and embark on an exhilarating journey of growth and transformation.

This is more than just a desk job — it’s a hands-on opportunity to connect with people, build trust, and make sure every team member feels supported from clock-in to clock-out.

HOW YOU WILL DO IT:

• Lead with Advocacy: Be a trusted advocate for all team members—listen actively, respond promptly, and champion a workplace where every voice is heard, respected, and valued.
• Resolve with Purpose: Address conflicts and team member concerns with empathy and professionalism, using sound judgment to create fair and constructive solutions that preserve team harmony and morale.
• Operational Leadership: Ensure accuracy and efficiency across all HR systems (UKG, EAS, and Optimum 8) by modeling strong administrative discipline and streamlining workflows that support the team’s success.
• Be a Communication Anchor: Serve as a reliable point of contact for HR-related inquiries, delivering clear, consistent information to team members and ensuring ongoing communication within the department.
• Deliver Outstanding Service: Provide professional, empathetic, and timely support both in person and over the phone. Set the standard for guest-level service within the Team Service Office and build trust with every interaction.
• Model Our Culture & Values: Embody and uphold Six Flags’ core values and policies. Set the tone for professionalism by adhering to and modeling Grooming, Guest First, and Safety Standards at all times.
• Be a Strategic Partner: Collaborate with department leadership to identify team needs and support initiatives that promote engagement, reduce turnover, and elevate team performance across the park.
• Policy Leadership: Monitor and address attendance and conduct issues, documenting and counseling team members consistently in accordance with the Six Flags handbook. Guide others in understanding and applying policy with fairness and integrity.
• Promote Professionalism: Maintain a clean, organized, and welcoming Team Service Office environment that reflects pride in our space and encourages productivity and positivity.
• Support Projects & Training: Take an active role in park-wide HR projects, training refreshers, and seasonal preparation efforts to ensure department alignment and readiness.
• Take on other tasks as needed to help support the team and park operations

WHAT YOU WILL NEED:

• • Be at least 18 years of age
  • Available to work up to 30 hours a week.
  • Able to work with minimal supervision, manage time/tasks effectively, maintain control over current cases/responsibilities and follows up on all relevant issues
  • Strong communication, leadership, and problem-solving skills
  • Discrete approach to sensitive, confidential and complex employee relations issues
  • Friendly, outgoing personality, and the desire to interact with employees 
  • Must be able to work a flexible schedule to include nights, weekends, and holidays
  • Excellent time management skills
  • Strong leadership skills with a sense of teamwork and positive attitude
  • Must be confident and able to coach and engage with employees of all ages
  • Basic computer skills, along with Microsoft Word and Excel proficiency

OTHER NOTES:

• Reports to the TSO Supervisor
• All other duties assigned or necessary to support the park as a whole

While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties when circumstances (e.g., emergencies, changes in workload, rush jobs, or technological developments) dictate.

Interested Candidates should apply online at Jobs.Sixflags.com

Park Location: San Antonio, TX - Six Flags Fiesta Texas