Sales Coordinator

Position Overview:
Join our Group Sales team as a year-round Sales Coordinator, supporting group sales programs, sales and sponsorship onsite event coordination, and ticketing needs. This role ensures top-notch service for group clients and sponsorship partners, managing pre- and post-booking reservations, menus, onsite event logistics on the phone and online, ensuring successful event execution.

Key Responsibilities:

• Provides support in all business channels: Youth Sales, Corporate Sales, Event Execution and Sales Support to ensure all groups are appropriately serviced preduring- and post- event or visit including receiving tickets, navigating event changes/needs, accurate invoicing, post event surveys/recaps are sent.
• Manage sales contracts, ensuring timely execution, signatures, compliance, and storage. Initiate all appropriate post-contract activities.
• Accurately process sales and event initial orders and manage any updates. This includes but is not limited to order entry into ticketing platforms, affiliate and eTicket distribution and fulfillment options, and any/all ticket returns.  
• Collaborate with the internal stakeholders to manage client, sales, and park communications for Group Sales events.
• Act as single point of contact for internal and external park specific operational stakeholders on group and sponsorship business.
• Answer incoming sales and service calls/emails and other inquires. Provide accurate product and program information including suggestive upsell of additional products as appropriate. Maintain a high level of accuracy for information given.
• Review all internal memos and park planners to inform park operational teams with accurate information for all group sales products, client events, sponsorship activation and other general park and marketing programs.
• Resolve any group sales guest concerns by providing superior guest service
• Executes corporate catered and youth group programming events as needed.
• Train, lead and mentor sales assistants in event execution or sales support at each location.
• Other duties as assigned

Qualifications:

• High School Diploma/GED or experience in sales and/or experience supervising associates.
• Initiate and maintain the company’s reputation and dedication to safety, service, courtesy, cleanliness, and integrity. 
• Work collaboratively in a team setting, with positive, problem-solving mindset and approach.
• Utilize strong written and verbal communication skills, including speaking in front of groups. 
• Possess excellent computer, data entry, and typing skills and accuracy, and previous office administration experience is a plus.  
• Ability to work evenings, weekends, and holiday periods to meet business needs. 
• Ability to pass a drug test and background check if 18 or older.

Why You’ll Love It: Gain hands-on experience in group sales and event coordination. Work in a dynamic, fast-paced environment with a fun, collaborative team and help create memorable experiences and exceptional service for group guests that keep them returning year after year.