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Night Auditor

Queensbury, New York

Job Category: Hotel Operations

Req ID NIGHT015221
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Why work with us?

  • Pay Rate: $19.00/hr
  • Paid training
  • DailyPay – work today, get paid tomorrow
  • Advancement opportunities
  • Free admission to ALL Six Flags parks, including White Water Bay
  • Free tickets for friends and family
  • Discounts on passes, food, and merchandise
  • Exclusive employee events
  • Fun rewards, benefits, and more!

What You Will Be Doing

  • Maintain an environment of professionalism
  • Adhere to house rules, departmental policies, and safety standards
  • Communicate clearly with guests and management
  • Respond to or channel any guest requests/complaints to the department or proper manager
  • Use problem-solving skills to professionally handle any guest issue, question, or concern
  • Perform other duties as assigned by management

How You Will Do It

  • Adhere to PCI compliance procedures
  • Operate the Front Desk system to make reservations, post payment and revenue transactions, perform assigned system functions, and check guests in and out
  • Proper distribution of guest keys and staff keys
  • Complete daily duties as outlined on the Night Audit Checklist
  • Complete and balance the transactions for hotel, water park, and dining operations
  • Classify daily revenue and statistics in Night Audit Spreadsheets
  • Answer telephone calls from internal and external guests/customers as well as inter-departmental calls
  • Compliance with communication protocols for telephone and email

What You Will Need

  • Must be at least 18 years old
  • Must be available to work overnight shifts (11 pm - 7 am)
  • Must be able to work weekends, holidays, and other shifts as necessary
  • Must be able to sit, stand, or walk for extended periods of time
  • For safety purposes, this individual must be able to communicate effectively in the English language, including the ability to read, write, speak, and understand the English language
  • Computer experience including proficiency in Microsoft Office (Word, Excel, Outlook)
  • Knowledge of Opera software preferred
  • Possess organizational skills and attention to detail
  • Prior guest services experience required
  • Must have a friendly, enthusiastic, and service-oriented attitude
  • Must be able to perform tasks safely and adhere to company policy
  • Ability to share all possible hotel and waterpark knowledge as trained
  • Ability to handle multiple tasks in a fast paced environment
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