Admissions and Merchandise Supervisor

Responsible for supervising the Admissions and Merchandise departments. The Admissions/Merchandise Supervisor will ensure safe and efficient operation of front gate operations and merchandise locations and the safety and cleanliness of guest areas, helping to ensure overall park guest satisfaction. Supervises and reviews the work of seasonal staff, develops a high-performance team, and maintains labor and budget targets. Performs related duties as required.

Benefits:

• 3 weeks paid PTO which increases with seniority (6 sick days, 11 paid holidays)
• Several medical coverage options to fit your needs best
• 401K match opportunities
• FREE entry to ALL our parks and water parks!

Perks:

• Complimentary tickets for friends and family
• Discounts on food and park merchandise
• Employee events and gatherings

Key Responsibilities:

• Provides counseling and coaching regarding disciplinary situations for the departments seasonal associates and provides input into discipline, promotion, demotion and termination decisions. Supervises direct reports daily work performance and conducts performance appraisals as needed with direct reports.
• Ensures guest satisfaction by responding and resolving guest concerns in a timely manner, assist with guest control in both planned and unplanned situations. Coordinates with other departments and makes changes to operations as needed.
• Monitors and oversees department selling and redemption procedures in all locations such as, merchandise, front gates, parking, photos, lockers, fast lane and cabanas.
• Responsible for developing learning plans, facilitating on the job training courses for both Admissions and Merchandise divisions.

Qualifications

-1-2 years in the theme park/waterpark industry

- Excellent communication skills both written and oral.

-1-3 years of merchandise/admissions experience in a fast pace environment. 

-Ability to work independently as well as in a team.

-1-2 years of leadership experience

-Experience managing data and attention to detail.

- Working knowledge of inventory, POS and BI systems are plus.

Requirements

• Climbing, balancing, stooping, kneeling, crouching, crawling, reaching, standing, walking, lifting, pushing, pulling, picking, pinching, grasping, feeling, talking, hearing and repetitive motion of the hands, wrists and/or fingers.
• Abillity to lift 
• Exposure to environmental conditions such as rain, direct/indirect sun and heat for extended periods of time.
• Subject to both environmental conditions. Activities occur inside and outside.
• Subject to extreme cold. Temperatures typically below 32 degrees for periods of more than one hour. Consideration should be given to the effect of other environmental conditions, such as wind and humidity.
• Subject to extreme heat. Temperatures above 100 degrees for periods of more than one hour. Consideration should be given to the effect of other environmental conditions, such as wind and humidity.