Waterpark Operations Manager (Full-Time)

Position Summary: Six Flags White Water is seeking a dynamic and driven leader to lead our Operations team! This position is directly responsible for overseeing our Aquatics, Park Services, and Front Gate Operations.

Specific Duties and Responsibilities 

• Oversee all operational functions related to the safe and effective Waterpark operations.
• Monitor and ensure compliance with all aspects of the Aquatics training and safety programs including in-service training and ensure 100% compliance with all Ellis & Associates and Six Flags Standard Operating Procedures including regularly conducting in-service trainings.
• Monitor and affect Guest Satisfaction by championing guest service programs and initiatives.
• Develop and administer departmental policies and procedures. Support and enforce corporate Operations and Safety policies and initiatives.
• Train and motivate teams to provide World Class Friendly, Clean, Fast, and Safe Service.
• Routinely inspect all areas for hazards and other safety-related risks.
• Communicate with Park management and Team Members on any hazards that exist or may come to exist.
• Proactively manage safety and ensure all attractions are operating safely.
• Development and maintenance of expense budgets and annual business plans for areas of responsibility. Request and review bids for outside service contracts outlined within expense budgets.
• Collaborate with the Maintenance division to maximize safety and maximize the Guest ride experience.
• Responsible for maintaining a Total Safety culture for both Guests and Team Members.
• Maintain cleanliness throughout the Park with special attention to back areas and storage facilities.
• Track and proactively forecast staffing needs to ensure adequate staffing levels for Operations departments.
• Provide direct leadership for the seasonal leadership teams and perform periodic evaluations of their performance.
• Serve as a Park Guest Service Ambassador and work to resolve all guest concerns brought to your attention.
• Routinely review Guest Satisfaction Survey reports and follow up on positive and negative feedback.
• Monitor Team Member Voice Survey results and work with Human Resources to build on strengths and address areas of needed improvement.
• Perform all other duties as assigned.

Salary Range: $65,000 - $70,000

Reporting Structure 

• Reports directly to Waterpark Director

Minimum Requirements 

• At least 5 years of progressive leadership experience in Operations, theme parks, or similar operations.
• College degree in Business, Management, and/or equivalent management experience preferred.
• Demonstrated ability to lead teams of varying technical, educational, and generational backgrounds.
• Availability to work varied shifts including weekends, evenings, and holidays required.
• Proficiency in Microsoft Office applications specifically Word, Outlook, Excel, and PowerPoint.
• Must possess a valid driver’s license and be able to operate vehicles (including but not limited to forklifts, golf carts, cars, trucks).
• Must be able to work with chemicals and follow MSDS.