Waterpark Operations Manager (Full-Time)
Marietta, Georgia
Job Category: Administration/Management
Req ID 28786Overview:
Responsibilities:
Qualifications:
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Six Flags White Water is seeking a dynamic and driven leader to lead our Operations team! This position is directly responsible for overseeing our Aquatics, Park Services, and Front Gate Operations.
Salary Range: $70,000 - $75,000
Reports To: Waterpark Director
Responsibilities:
What's In It For You?
- Full-Time position with competitive pay, bonus, and benefits plan
- Quarterly 401K match on up to 5% of your contributions
- Free passes for your family and friends
- Free admission to regional attractions and other regional theme parks
Essential Duties and Responsibilities
- Oversee all operational functions related to the safe and effective operation of Aquatics, Front Gate, and Park Services.
- Monitor and affect Guest Satisfaction by championing guest service programs and initiatives.
- Support and enforce corporate Operations and Safety policies and initiatives.
- Train and motivate teams to provide World Class Friendly, Clean, Fast, and Safe Service.
- Routinely inspect all areas for hazards and other safety-related risks.
- Communicate with Park management and Team Members on any hazards that exist or may come to exist.
- Proactively manage safety and ensure all attractions are operating safely.
- Ensure proper staffing levels are maintained through recruiting, interviewing, and retention programs.
- Development and maintenance of expense budgets and annual business plans for areas of responsibility.
- Monitor and ensure compliance with all aspects of the Aquatics training and safety programs including in-service training and ensure 100% compliance with all Ellis & Associates and Six Flags Standard Operating Procedures including regularly conducting in-service trainings.
- Recruit and hire seasonal employees to ensure proper staffing levels.
- Develop and administer departmental policies and procedures.
- Request and review bids for outside service contracts outlined within expense budgets.
- Interface with the Maintenance division to maximize safety and maximize the Guest ride experience.
- Responsible for maintaining a Total Safety culture for both Guests and Team Members.
- Maintain cleanliness throughout the Park with special attention to back areas and storage facilities.
- Track and proactively forecast staffing needs to ensure adequate staffing levels for Operations departments.
- Provide direct leadership for the seasonal leadership teams and perform periodic evaluations of their performance.
- Serve as a Park Guest Service Ambassador and work to resolve all guest concerns brought to your attention.
- Routinely review Guest Satisfaction Survey reports and follow up on positive and negative feedback.
- Monitor Team Member Voice Survey results and work with Human Resources to build on strengths and address areas of needed improvement.
- Serve as Park and Departmental Duty Manager.
- Perform all other duties as assigned.
Qualifications:
Minimum Requirements
- 3+ years of progressive leadership experience in Operations, theme parks, or similar operations.
- College degree in Business, Management, and/or equivalent management experience.
- Demonstrated ability to lead teams of varying technical, educational, and generational backgrounds.
- Strong leadership and communication skills, both written and verbal.
- Experience preparing and managing budgets.
- Must possess strong organizational skills and be able to multitask under high-pressure emergencies.
- Excellent communication skills, both written and verbal.
- Must have a valid driver’s license.
- Computer literacy with proficiency in Microsoft Office applications.
- Will be required to work various shifts as project and park needs dictate, including nights, weekends, and holidays.
- Must have the ability to stand, walk, crouch, bend, stoop, kneel, and lift up to forty pounds occasionally.
- Strong experience in training and presentation skills to develop large teams.
- Must be capable of bending, squatting, kneeling, and climbing heights in excess of 200 feet.
