Manager, Workforce Management

Job Status/Type: Full-time, year-round

Position Level: Mid-Level

Shift/Schedule Requirements: Ability to work various shifts and days including nights, weekends and holiday periods to meet business needs.

This position is responsible for the scheduling and reporting of staffing needs. The position will forecast and report on business metrics and directs the scheduling process to ensure that the appropriate staffing requirements are met for the park.  The position will work with Internal Audit, HR, and payroll to ensure all policies and procedures are upheld. Identify obstacles and partner with the Park Manager and Regional Director of WFM to overcome those challenges.

The estimated base salary range for this full-time role is $71,000 – $95,000. In addition to base pay, this position is eligible for an annual performance-based bonus up to 15% and our standard benefits package, including health insurance and 401(k) matching.

Responsibilities:

• Work with park management teams to ensure the park is maximizing guest service and profitability through the efficient use of labor.
• Oversee labor scheduling processes and provide cross functional support to other departmental managers in the areas of forecasting and reporting. Provide recommendations for improvements based upon reports.
• Monitor productivity of labor force utilizing the WFM system, reporting, and dashboards and provide feedback to operating divisions and General Manager on where over scheduling as well under scheduling is occurring
• Analyze historical trends and future projections to create forecasting, scheduling, and staffing plans.
• Work with management teams to oversee workforce optimization programs to ensure innovation and standardization of best practices across all divisions
• Serve as the WFM system owner, working with the vendor and Corporate Director of WFM on system issues and upgrades.
• Define key metrics to provide managers a solid understanding of business performance. Establish reporting methods around key metrics related to WFM
• Stays current on internal work processes, policies, and procedures and identifies recurring problems around them; contributes ideas on ways to resolve problems.
• Analyze and manage team member training and certifications to ensure the workforce is placed in the appropriate positions.
• Work with internal audit, HR, and management teams to identify opportunities around regulatory and company policies and work with management team to take necessary corrective actions.
• Work with HR to ensure accuracy of staffing needs and anticipated turnover.

Qualifications:

• Bachelor’s Degree in Math, Statistics, Finance, Business, Economics, Computer Science or related field, or equivalent experience
• 2+ years of scheduling for a large-scale organization
• Proficient interpersonal skills
• 2+ years of supervisory or managerial experience
• 2+ years of experience with WFM software/solutions
• Proficient communication skills, both written and verbal
• A solutions-oriented mentality with a data driven approach
• Ability to create SOP documentation and manage large scale communication inflow
• Ability to work nights, weekends and holiday periods to meet business needs.