Job Summary:

Responsible for assisting the Operations Manager in providing leadership within the Ride Operations department, to ensure delivery of a world class entertainment experience to our guests through friendly, clean, fast, and safe service.

Job Duties:

• Monitors the day-to-day operation of the Rides department; ensuring departmental and park goals are achieved
• Provides supervision, training, development, and evaluation for seasonal supervisors and teams
• Ensures teams are proactively guest friendly and that guest first standards are followed and enforced
• Handles guest concerns and responds to guest comments
• Motivates teams to provide fast service; striving to consistently and safely achieve maximum hourly throughput
• Ensures compliance with safety standards
• Ensures all training requirements and testing procedures are adhered to as set forth by Six Flags policies and procedures
• Maintains and updates ride standard operating procedures and training materials
• Responds to and oversees the coordination of ride shutdowns; serving as a liaison between Operations and Maintenance and between Six Flags and our guests
• Works closely with Maintenance to minimize ride downtime and maximize safety and rider throughput on all rides
• Oversees staffing, training and operation of Operations Dispatch
• Assists with budget preparation, monitoring, and forecasting
• Personally provides friendly, clean, fast, and safe service for park guests
• Serves as department / division MOD as assigned
• Performs all other tasks and duties as assigned

Minimum Qualifications:

• Minimum two to three years supervisory experience – preferably Operations related
• Excellent administrative skills, including organization, budget control, and time management
• Strong communication skills, computer proficiency, and creative thinker
• Ability to handle multiple situations simultaneously and meet deadlines in an efficient manner
• Excellent motivational, leadership, and team-building skills
• Must be able to work a flexible schedule including nights, weekends, holidays, and extended hours when needed
• Must be able to report to duty as needed, with limited notice during situations such as inclement weather preparation and recovery
• Ability to stand for extended periods of time, walk the park on a continual basis, and work outside in varying weather conditions
• Valid NYS driver’s license with a clear driving record
• Ability to operate a variety of equipment (company vehicles, cleaning equipment, etc.)
• High School diploma required and some college preferred

EQUAL OPPORTUNITY EMPLOYER