Retail and Guest Experience Team Lead starting at $16.50

The Retail Team Lead supports the daily operations of retail locations within the park by supervising team members, ensuring excellent guest service, and driving sales performance. This role acts as a key point of contact between management and frontline staff, helping create a positive shopping experience for all guests.

Key Responsibilities

• Lead, coach, and motivate retail team members to deliver outstanding guest service
• Assist with daily store operations including opening/closing procedures
• Monitor sales performance and encourage upselling and promotional participation
• Ensure visual merchandising standards are maintained and displays are appealing
• Handle guest inquiries, concerns, and escalations in a professional manner
• Train new team members on policies, procedures, and POS systems
• Maintain inventory accuracy, restock merchandise, and report discrepancies
• Enforce company policies, safety standards, and loss prevention procedures
• Support management with scheduling, task delegation, and performance feedback

Qualifications

• Previous retail or customer service experience required
• Leadership or supervisory experience preferred
• Strong communication and interpersonal skills
• Ability to work in a fast-paced, high-volume environment
• Basic math and cash-handling skills
• Flexible availability, including nights, weekends, and holidays

Physical Requirements

• Ability to stand, walk, and remain active for extended periods
• Ability to lift and carry up to 25–40 pounds
• Comfortable working indoors and outdoors in varying weather conditions

Preferred Skills

• Experience with point-of-sale (POS) systems
• Strong problem-solving and conflict-resolution abilities
• Enthusiasm for delivering memorable guest experiences