Small Group Demand Team Member

The Small Group Demand team works to build and fulfill Group Sales orders as a part of a Shared Services team. Position responsible for handling a high volume of inquiries regarding Group Sales programs, reservations, and order placement. This position helps facilitate a high volume of key accounts to drive overall growth of the True Group product channel.

This is a seasonal position. The duration will be from February to July. Duration may change based on business needs.

• Take small group and youth reservations.
• Provide accurate product and program information including suggestive upsell of additional products as appropriate.
• Oversee fulfillment of orders, both digitally and physically.
• Maintain a high level of accuracy for information given and data entry for reservations and orders.
• Correspond and maintain excellent communication practices between our external and internal stakeholders.
• Review all internal memos to maintain a high level of knowledge for assigned group sales products, client events, and other general park and marketing information.
• Participate in outbound cold calls and customer research for customer and event prospecting.
• Other duties may be assigned.

• Proficiency in standard Microsoft Office Suite, and familiarity with Windows.
• Experience working in Salesforce CRM, and other related programs.
• Strong work ethic, problem solving, time management, attention to detail.
• Excellent communication skills including proper grammar for written and verbal communications.
• Background or experience communicating with customers via phone and email.
• Friendly, outgoing personality
• Lift and carry up to 50+ pounds of ticket stock with supporting equipment.
• This is not a remote position.
• Availability to include some weekdays, weekends, evenings, and holidays