Small Group Demand Specialist – Part Time

Job Type: Part-time, Year-Round

Salary: $18/hour

Location: This position is open to candidates based in Arlington, Texas or Charlotte, North Carolina

The Small Group Demand team works to fulfill Group Sales orders as a part of a Shared Services team. Position responsible for handling a high volume of inquiries regarding Group Sale programs, reservations and order placement. This position helps facilitate a high volume of key accounts to drive overall growth of the True Group product channel.

• Take small group and youth reservations.
• Provide accurate product and program information including suggestive upsell of additional products as appropriate.
• Oversee fulfillment of orders, both digitally and physically.
• Maintain a high level of accuracy for information given and data entry for reservations and orders.
• Correspond via email with customers regarding website inquiries for information.
• Review all internal memos to maintain a high level of knowledge for assigned group sales products, client events, and other general park and marketing information.
• Participate in outbound cold calls and customer research for customer and event prospecting.
• Other duties may be assigned.

• Proficiency in standard Microsoft Office Suite, and familiarity with Windows.
• Experience working in Salesforce CRM, and other related programs.
• Strong work ethic, problem solving, time management, attention to detail.
• Excellent communication skills including proper grammar for written and verbal communications.
• Background or experience communicating with customers via phone and email.
• Friendly, outgoing personality