Service Technician III

$22.63 / hour

Six Flags Entertainment is seeking a Service Technician III at Knott's Berry Farm in Buena Park, CA. The Service Technician III, under minimal direction, provides end user software, hardware, and network support and assistance. diagnoses, and resolves routine to somewhat complex hardware, software, and network related issues. Responds to helpdesk calls and tickets in a timely manner and documents.  

• Troubleshoot and resolve trouble tickets related to technical difficulties with hardware, software, and the network
• Triage Level II and Level III trouble tickets
• Resolve Network switch and connectivity issues
• Collaborate with development staff to recreate problems in the test environment
• Verify issue resolution on the customer’s behalf
• Verify with the customer that the issue has been resolved and update the ticketing system
• Interface with infrastructure, database, and development personnel
• Communicate plan, progress, and issues in a timely manner
• Actively contribute to ongoing process improvement
• Actively contribute to ongoing documentation of systems and processes
• Performs other duties or special projects as assigned
• Ability to complete multiple simultaneous projects in a timely manner
• Other duties to be assigned.

SCOPE & IMPACT:  
The Service Technician III has a wide range of responsibility for information technology systems in Six Flags. Performs multiple duties that support the hardware, software and networks as needed for all computers and servers. Provides guidance and assistance to seasonal staff.

• Bachelor’s degree from a four-year college or university preferred.
• 3+ year’s customer support/help desk, PC Technician experience.
• Working knowledge of MS operating systems and applications.
• A+, Network+, MCP or equivalent certifications or experience required.
• Point of Sale software or hardware experience preferred.
• Ticketing system software and hardware experience preferred.
• Telecom hardware and software a plus.
• Must have a good command of the English language in order to provide effective phone, desk-side, and email support

We offer a generous benefits package to our employees including medical/dental/vision/life insurance, 401(k) with match, retirement savings plan, Paid Time Off, wellness programs, FREE Admissions to ALL of our Six Flags Parks, and much more!