IS Support Tech
Bowie, Maryland
Job Category: Information Technology
Req ID ISSUP014881- What You Will Be Doing:
- Provide technical support to employees, guests, and park management in a positive and professional manner.
- Deploy, install, support, and maintain all IT systems and equipment including computer hardware, software, network, phone, audio-video, point of sale systems, and ticketing software.
- How You Will Do It:
- Respond promptly to any and all IT calls and support tickets. Escalate issues to Corporate IT and contractors/vendors when needed.
- Document technical issues and resolutions through the use of the Jira Service Desk software.
- Complete daily audit of park systems. Requires a full walk through of the park at least two times per shift.
- Complete daily pre-opening checks of critical park systems, including point of sale, ticketing, Season Pass systems, and network health, along with a detailed check of the park’s data center.
- Maintain an accurate inventory of all department-owned software and hardware assets.
- Monitor and maintain audio and video equipment.
- Ensure 100% compliance with all Six Flags Information Systems policies and procedures.
- Assist in other areas of the Information Systems Department.
- Perform other incidental and related duties as required and assigned.
- What You Will Need:
- Must be at least 18 years of age.
- Valid full driver’s license and a clear driving record is required. We will not accept a provisional license.
- Must have a High School diploma or equivalent.
- Some College Preferred.
- Basic knowledge of network switching is preferred.
- Must work well under pressure in very fast pace environment.
- Must have experience in the field of information systems (self-taught or professional).
- Must have a high-level of attention to detail, be highly motivated, and a self-starter.
- Must be able to work with minimal guidance and perform their own research.
- Must be able to work independently, yet maintain great relationships with peer team and cross-team members.
- Must be able to speak, understand, read and write English.
- Ability to learn and support new applications quickly.
- Knowledge of common operating systems, hardware and software required.
- Need to Know:
- This is NOT a remote position. This is 100% on-site.
- Must be able to work various shifts as project and park needs dictate, including nights, weekends and holidays.
- Must be able to stand for long periods of time, with limited office time, in all weather conditions.
- Must be able to work in environments that are loud, dirty, dark, bright, elevated, and in extreme heat and cold conditions.
- Must have the ability to stand, walk, crouch, bend, stoop, kneel, climb a ladder and safely work from heights frequently.
- Must be capable of lifting and carrying 75 lbs.
- Why work with us?
- Flexible scheduling.
- Paid training.
- Free admission to ALL Six Flags parks, including Hurricane Harbor.
- Free tickets for friends and family.
- Discounts on passes, food, and merchandise.
- Exclusive employee events.
- Fun rewards, benefits, and more!
