Manager, Workforce Management

Job Summary:  

Identify labor needs for the park and ensure the efficient utilization of the workforce to maximize the guest experience while driving profitability. 

This role will be responsible for overseeing the seasonal labor use for the park and serve as the on-going WFM system owner and subject matter expert.  This position will create value for the company by forecasting and identifying staffing needs alongside working with the recruiting team.  Weekly reports on business metrics will be required to ensure appropriate staffing requirements are met for the park. 

Key Duties and Responsibilities:

• Work with park management teams to ensure the park is maximizing guest service and profitability through the efficient use of labor.
• Oversee labor scheduling processes and provide cross functional support to other departmental managers in the areas of forecasting and reporting. Provide recommendations for improvements based upon reports.
• Monitor productivity of labor force utilizing the WFM system, reporting, and dashboards and provide feedback to operating divisions and General Manager/Park President on where over scheduling as well under scheduling is occurring.
• Analyze historical trends and future projections to create forecasting, scheduling, and staffing plans.
• Work with management teams to oversee workforce optimization programs to ensure innovation and standardization of best practices across all divisions.
• Serve as the WFM system owner, working with WFM system administrators on functionality opportunities and enhancements.
• Define key metrics to provide managers a solid understanding of business performance. Establish reporting methods around key metrics related to WFM.
• Stays current on internal work processes, policies, and procedures and identifies recurring problems around them; contributes ideas on ways to resolve problems.
• Analyze training and certifications to ensure the workforce is placed in the appropriate positions.
• Work with internal audit, HR, and management teams to identify opportunities around regulatory and company policies and work with management team to take necessary corrective actions.
• Work with HR to ensure accuracy of staffing needs and anticipated turnover.
• Additional duties as outlined by park General Manager/President and or WFM Corporate Director.

Position Requirements:

• Outstanding leadership, team motivator to drive results, and a leader of change.
• Advanced MS Office skills, including building and creating Excel Spreadsheets and writing formulas.
• Comfortable presenting in a group setting.
• Provide guest service according to Six Flags Entertainment Corporation standards when serving the guest or working with subordinates, including initiating guest interactions, answering questions and giving directions.
• Maintain cleanliness and safety in assigned work area and performs all duties in compliance with Six Flags Entertainment Corporation guidelines and requirements and reports all unsafe or unusual conditions to supervision.
• Meets scheduling availability requirements, including nights, weekends, and holiday periods to meet business needs.

• Outstanding leadership, team building and motivational skills.
• Excellent Communication skills, able to communicate using different avenues.
• Ability to work in a fast-paced environment and adapt to change on a moment’s notice.
• Recognizing quality employees and develop future leadership.

Preferred Requirements:

• Bachelor’s Degree or equivalent experience
• Industrial Engineering background is a plus
• Strong proficiency in Microsoft Excel
• Strong presentation skills, strong quantitative analytics, and technical aptitude skills
• 4+ years of experience with scheduling functions in a WFM system
• 4+ years of experience in WFM reporting, analytics and support of a Time & Attendance system.
• 4+ years of experience with scheduling compliance rules and regulations.