Guest Services Lead

Job Summary:

The purpose of a Lead is to provide direct leadership and supervision to the Guest Services Staff, ensuring departmental and park goals are achieved. This position is accountable for delivering a superior Guest experience, while enforcing all park policies and procedures.

Job Duties:

• Assists Guest Services supervisors with day-to-day operation of the department.
• Provides supervision, training, and development of team members.
• Handles guest concerns and responds to guest comments within standard timelines, including communications by phone, chat, email and additional web-based sources.
• Ensures teams are proactively guest friendly and that guest first standards are followed and enforced
• Ensures that all guest and employee areas maintain a standard of excellence for cleanliness at all times
• Ensures teams provide fast service; consistently achieving a prompt resolution for guest inquiries
• Ensures compliance with safety standards
• Personally provides friendly, clean, fast, and safe service for guests and teams
• Performs all other tasks and duties as assigned

Minimum Qualifications:

• Must be at least 16 years of age.
• Park experience preferred
• Strong communication skills, computer proficiency, and creative thinker
• Ability to handle multiple situations simultaneously and meet deadlines in an efficient manner
• Excellent motivational, leadership, and team-building skills
• Must be able to work a flexible schedule including nights, weekends, holidays, and extended hours when needed
• Ability to stand for extended periods of time, walk the park on a continual basis, and work outside in varying weather conditions
• High School diploma and some college preferred

EQUAL OPPORTUNITY EMPLOYER - SIX FLAGS IS A DRUG-FREE WORKPLACE