Manager, Park Operations

Job Status/Type: Full-time, year-round

Position Level: Management

Shift/Schedule Requirements: Ability to work various shifts and days including weekends and holiday periods to meet business needs.

Dorney Park & Wildwater Kingdom has an immediate opening for the position for the Manager of Park Operations.  This position is responsible for managing the Ride Operations and the Park Services departments. The Operations Manager will ensure the safe and efficient operation of attractions, front gate operations and the safety and cleanliness of guest areas, helping to ensure overall park guest satisfaction. Supervises and reviews the work of Area Supervisory staff, develops a high-performance team, and maintains labor and budget targets.

Benefits:

• 3 weeks paid vacation which increases with tenure (6 sick days, 8 paid holidays)
• Several medical coverage options to fit your needs best
• 401K match
• FREE entry to ALL our parks and waterparks!

Perks:

• Complimentary tickets for friends and family
• Discounts on food and park merchandise
• Full-time associate events and gatherings

Responsibilities:

• Ensure the safety of the property including attractions, and compliance with all applicable federal, state, local and company codes, standards, and procedures including, but not limited to; ADA, ASTM International, Department of Labor, OSHA, as well as manufacturers, and internal safety procedures, by planning, coordinating, and supervising daily operations.
• Required to successfully implement IROC program, including training requirements, operating procedures, and successful achieving a high pass audit result consistently
• Complete, maintain, verify, and retain required documentation, ensuring all is up-to-date and accurate, including daily ride inspections, audits, operating checklists, training documentation, etc.
• Respond to in-park situations and attraction down time; observe and report park conditions to Maintenance as necessary for resolution, communicate trends and recommendations to resolve/mitigate
• Work closely with the Maintenance Department to maximize attraction safety, uptime, and throughput; Communicates maintenance needs and other functions with supporting departments as necessary
• Manage the Park Services department with regard to cleanliness, sanitation, and park appearance
• Partner with Human Resources to ensure divisions are well-staffed and properly trained. Responsible for establishing hiring targets and communicating staffing needs to Human Resources

• Encourages and ensures a safe and pleasant work environment for all associates. Accountable for all operational locations operating safely and efficiently as well as providing guest service standards through effective planning, execution and communication.

• Routinely perform as Rides on Duty & Park Manager on Duty, maintaining a constant presence in the park
• Establishes, maintains, and improves operational procedures and policies
• Oversee the preparation of the department's operating budget; maintain control over expenditures.  Prepare, receive, and/or review various records including projections, attendance reports, new ride manuals, maintenance reports, contracts, design drawings, operations reports, safety reports, staffing reports, status reports, purchase orders, etc.
• Adheres to and enforces all Six Flags and specific park policies and procedures, including safety, attendance and EEO policies. Demonstrates commitment to customer service in all aspects of employment
• Works closely with the Business Intelligence department to support park execution in regard to scheduling, time, and attendance requirements in accordance with scope of position expectations

Qualifications:

• Associate degree required / bachelor’s degree preferred
• 5+ years of theme amusement park or sports venue experience required
• Minimum of 4 years supervisory experience. Leadership experience in ride operations, admissions, and park services preferred
• IROC and Trainer Certification required, or the ability to obtain, immediately upon hire
• Exhibits a positive and involved team attitude to all and promotes positive relations through an environment that encourages open communication, trust, and mutual respect
• Must be familiar with safety standards, policies, and procedures along with excellent analytical and planning skills
• Proficient in Microsoft Office Suite
• Driver’s license required