Retail Seasonal Training and Development Supervisor

Are you passionate about creating unforgettable experiences and nurturing talent in a vibrant, exhilarating environment? We are seeking a Retail Seasonal Training & Development Supervisor to lead our training initiatives and foster a culture of continuous learning within our team. This role is pivotal in ensuring that our seasonal staff are well-trained, enthusiastic, and equipped to deliver exceptional service to our guests. Your expertise will help cultivate a motivated workforce, ensuring that our team is prepared to meet the dynamic demands of the theme park environment. By monitoring training effectiveness and gather feedback to enhance employee performance and guest satisfaction. Bring your talent for coaching and your love for the attraction industry to help shape a memorable journey for both our staff and visitors.

As a Retail Seasonal Training & Development Supervisor at Six Flags New England... 

You’ll contribute to our mission by:

• Develop and implement training programs, training materials, and resources for seasonal staff across the retail, rental, & premium attraction department
• Conduct regular assessments to identify training needs and performance gaps
• Lead onboarding sessions for new hires, ensuring they understand park operations and safety protocols.
• Evaluate training effectiveness through feedbacks surveys and performance metrics, adjusting as needed
• Collaborate with department head to create tailored training content that aligns with operational goals
• Identify training needs and goals based on performance metrics and customer feedbacks
• Organize and facilitate training session, engaging workshops, and hands-on training sessions to enhance staff skills and knowledge on best practices and policies
• Prepare reports and presentations to share training outcomes and recommendations with management
• Maintain accurate records of training records attendance, completion, and employee progress in learning initiatives
• Provide ongoing support to employees during training sessions to ensure all questions and concerns are addressed promptly
• Assist with the implementation of department employee and leadership training programs
• Support the Guest Service Audit program by conducting audits and ensuring consistent communication of park goals
• Create mid-season training refreshers on topics of concern based on GSS comments
• Assist in planning and organizing Retail, Rental, and Premium Attractions retention events
• Administer counseling reports and retraining for POS (point of sale) policy violations
• Enforcing all Six Flags New England policies
• Performing other incidental and related duties as required and assigned

You’ll do it with your:

• Previous experience in retail or training roles recommended, but not required
• Strong written, communication, and interpersonal skills to engage with diverse audiences
• Ability to create and present compelling training content that meets learning objectives
• Excellent organizational skills and attention to detail to manage multiple training sessions effectively
• A positive attitude, a passion for teaching, and a commitment to employee development
• Strong computer skills, including Word, Excel, Publisher and PowerPoint

You’ll know you’re ready if you are:

• Willing to work flexible hours, including nights, weekends, and holidays
• Able to communicate effectively in the English language, including the ability to read, speak, and understand the English language
• Able to meet the physical demands of the job, with or without reasonable accommodations, including walking long distances, standing for long periods of time, lifting, working at heights, etc.
• 18 years old or older

Note: This job description is not intended to be all inclusive. Team Members may perform other related duties as required, meeting the on-going needs of the company.

As a company that welcomes millions of guests to our parks annually, Six Flags Entertainment Corporation is committed to fostering a workplace culture in which diversity, equity, and inclusion are embraced and promoted. We strive to create a sense of belonging, where our associates and guests are treated with respect and made to feel welcome. We aim to create a culture where our differences are celebrated, recognizing that the best ideas are born from opportunity and that each of us can contribute meaningfully when included in the conversation.

At Six Flags Entertainment Corporation, our team has helped us become a world leader in creating FUN experiences for all. More than 28 million guests visit us every year, enjoying our regional amusement park and waterparks along with our resort, hotel, and recreational properties. Within a creative, supportive work culture that celebrates our differences, our team members make sure that every individual is treated with respect and made to feel welcomed. In our parks and on our team, everyone contributes meaningfully and wholeheartedly to the FUN!

Six Flags New England is an Equal Opportunity Employer and supports a Drug Free Workplace

If you are able to answer "YES" to all of the following questions, please continue the application process by clicking "Apply" 

1. Can you provide legal documentation establishing your identity and eligibility to be legally employed in the United States? 
2. Are you able to perform the essential functions of the job for which you are applying with or without reasonable accommodation? 
3. Within the last 90 days, can you state that you have not used illegal or social drugs (excluding marijuana), such as MDMA (Molly), cocaine and crystal methamphetamine? 
4. I am willing to agree that future text messages relating to Six Flags, Inc., including company news, job posting application status updates, and other information, may be sent on behalf of Six Flags, Inc. to the cell phone number I provide.