IT Support Tech

DUTIES AND RESPONSIBILITIES

• Input all incidents in a ticket tracking system to log time spent on support calls and to benefit staff company-wide in recreating an issue for diagnostics on other properties or sharing solutions.
• Monitor, maintain, and routinely service computer systems, Point of Sale (POS) systems, ticketing system, audio infrastructure and network infrastructure.
• Tier 1 technical support, remote or in-person, for park staff.
• Hardware, software, network and OS installation, configuration, and repair.
• Diagnose and resolve software, hardware, and network issues. Escalate to Corporate Support teams or 3^rdParty Vendors as appropriate.
• Support Park Applications, Operating Systems, MS Office and other Six Flags sanctioned programs.
• Maintain asset inventory of electronic devices and software.
• Perform routine audits on hardware and electronic systems to prevent future problems address existing/potential problems.
• Provide training to users as they come aboard and/or new applications as they are inducted.
• Enforce PCI, SOX, HIPPA and other compliance measures as to protect guests and the company.
• Other duties assigned by management.

SKILLS AND QUALIFICATIONS

• Must be at least 18 years of age.
• Valid driver's license required.
• High attention to detail.
• Logical thought process for problem solving.
• Interest in the field of information systems.
• Computer skills including Microsoft Office, basic networking and POS concepts.
• Good communication skills required between employees, guests, and park management.
• Good telephone etiquette.
• Must be able to bend, lift, carry and perform other duties involved in installing and checking hardware.
• Second interview with IT Department required.
• Interview with Loss Prevention required.

If you are able to answer "YES" to all of the following questions, please continue the application process by clicking "Apply" 

1. Can you provide legal documentation establishing your identity and eligibility to be legally employed in the United States? 
2. Are you able to perform the essential functions of the job for which you are applying with or without reasonable accommodation? 
3. Within the last 90 days, can you state that you have not used illegal or social drugs (excluding marijuana), such as MDMA (Molly), cocaine and crystal methamphetamine? 
4. I am willing to agree that future text messages relating to Six Flags, Inc., including company news, job posting application status updates, and other information, may be sent on behalf of Six Flags, Inc. to the cell phone number I provide.