Small Group Demand Specialist

The Small Group Demand team works to build and fulfill Group Sales orders as a part of a Shared Services team. Position responsible for handling a high volume of inquiriesregarding Group Sale programs, reservations, and order placement. This position helps facilitate a high volume of key accounts to drive overall growth of the True Group product channel. 

• Take small group and youth reservations.

• Provide accurate product and program information including suggestive upsell of additional products as appropriate.

• Oversee fulfillment of orders, both digitally and physically. 

• Maintain a high level of accuracy for information given and data entry for reservations and orders.

• Correspond and maintain excellent communication practices between our external and internal stakeholders.

• Review all internal memos to maintaina high level of knowledge for assigned group sales products, client events, and other general park and marketing information.

• Participate in outbound cold calls and customer research for customer and event prospecting.

• Other duties may be assigned.

• Proficiency in standard Microsoft Office Suite, and familiarity with Windows.

• Experience working in Salesforce CRM, and other related programs.

• Strong work ethic, problem solving, time management, attention to detail.

• Excellent communication skills including proper grammar for written and verbalcommunications.

• Background or experience communicating with customers via phone and email.

• Friendly, outgoing personality

• Lift and carry up to 50+ pounds of ticket stock with supporting equipment.

• This is not a remote position.