Workforce Management Specialist

Purpose: To ensure optimal staffing levels by accurately forecasting future staffing needs, creating effective schedules, and maintaining efficient workforce management systems. This role supports the workforce manager by analyzing data, planning capacity, and collaborating with various departments to meet business demands and operational goals.

Key Responsibilities

Forecasting and Capacity Planning:

• Analyze historical data to predict future staffing requirements based on business demands, seasonal fluctuations, and market trends.
• Develop and maintain accurate forecasting models to inform staffing decisions.
• Create capacity plans to ensure adequate staffing levels across different operational areas.

Scheduling and Optimization:

• Create and implement employee schedules that align with forecasted demand while considering employee availability, skills, and labor cost constraints.
• Manage time-off requests, leave of absences, and scheduling exceptions.
• Monitor real-time adherence to schedules and make adjustments as needed to maintain service levels.)

System Administration:

• Proficiently use workforce management software to manage schedules, track employee data, and generate reports.
• Stay updated on system upgrades and functionalities to optimize usage.

Collaboration and Communication:

• Collaborate with department managers to understand staffing requirements and address operational challenges.
• Communicate scheduling updates and changes effectively to employees.
• Partner with HR to ensure compliance with labor laws and company policies.

Required Skills and Qualifications:

• Strong analytical skills with proficiency in data analysis and interpretation.
• Excellent communication and interpersonal skills to interact with various levels of management and employees.
• Proven ability to prioritize tasks and manage multiple projects simultaneously.
• Detail-oriented with a focus on accuracy and compliance.
• Mathematical skills to understand and interpret data.
  

Preferred Skills and Qualifications:

• Experience in forecasting, scheduling, and capacity planning.
• Expertise in workforce management software applications.