Guest Relations Supervisor- $20/HR

SPECIFIC DUTIES AND RESPONSIBILITES:

• Supervises comprehensive operational activities within assigned areas to meet the needs of our guests and employees.
• Builds and maintains a positive, high performance team culture generating increased retention, motivation, and team morale.
• Mentors all Guest Relations Team Members to achieve their goals through positive communication, encouragement and coaching.
• Practice advance planning to adequately prepare for volume and sales and throughput in all areas.
• Selecting, training, scheduling and supervising of seasonal Guest Relations staff.
• Coordinates and conducts Admissions/ Guest Relations training and continuous on the job training with organization and attention to detail.
• In the absence of the Senior Supervisor, manage the day-to-day operation of all Admissions units: Toll Plaza, Ticket Booths, Ticket Taking, Membership Services, Season Pass and Guest Service.
• Effectively communicate with Finance, Marketing, and Information Systems to ensure maximum guest service efficiencies.
• Work in conjunction with Cash Control and Loss Prevention to ensure proper cash handling techniques are practiced and proper training and documentation occurs.
• Manage daily Labor Optimization.
• Consistent demonstration of a commitment to Safety.
• Displays a calm and attentive approach in solving problems and handling difficult situations.
• Consistently meet or exceed established sales and service goals to support Six Flags Discovery Kingdom's growth.
• Assists the Admissions Manager and Senior Supervisor as needed.

THE IDEAL CANDIDATE SHOULD POSSESS:

• Strong communication skills, both oral and written, in addition to organizational, administrative, and public relations skills
• Computer literate 
• Point of Sale experience including the ability to setup and maintain multiple POS terminals is preferred
• Demonstrated leadership experience with team-oriented approach
• Self-starter with the ability to anticipate and manage multiple projects of varied priority through planning, execution, and follow up
• Ability to prioritize, manage multiple projects and meet critical deadlines in a demanding fast paced environment
• Ability to stand and walk for long periods of time outdoors in various weather conditions to include extreme heat and sun
• The availability to work flexible hours and varied shifts including weekends and holidays
• Ability to obtain or currently hold a valid California state driver's license
• 18 years of age or older