Skip to main content

Lead, Guest Relations

PARK

Hurricane Harbor Arlington

LOCATION

Arlington , Texas

JOB TYPE

Part-Time

CATEGORY

Operations

Job Summary:


The purpose of a Lead is to provide direct leadership and supervision to the Guest Services Staff, ensuring departmental and park goals are achieved. This position is accountable for delivering a superior Guest experience, while enforcing all park policies and procedures.


Job Duties:


· Assists Guest Services supervisors with day-to-day operation of the department.


· Provides supervision, training, and development of team members.


· Handles guest concerns and responds to guest comments within standard timelines, including communications by phone, chat, email and additional web-based sources.


· Ensures teams are proactively guest friendly and that guest first standards are followed and enforced


· Ensures that all guest and employee areas maintain a standard of excellence for cleanliness at all times


· Ensures teams provide fast service; consistently achieving a prompt resolution for guest inquiries


· Ensures compliance with safety standards


· Personally provides friendly, clean, fast, and safe service for guests and teams


· Performs all other tasks and duties as assigned


 


Minimum Qualifications:


· Must be at least 16 years of age.


· Park experience preferred


· Strong communication skills, computer proficiency, and creative thinker


· Ability to handle multiple situations simultaneously and meet deadlines in an efficient manner


· Excellent motivational, leadership, and team-building skills


· Must be able to work a flexible schedule including nights, weekends, holidays, and extended hours when needed


· Ability to stand for extended periods of time, walk the park on a continual basis, and work outside in varying weather conditions


· High School diploma and some college preferred