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Lead, Guest Relations


Hurricane Harbor Arlington


Arlington , Texas





Job Summary:

The purpose of a Lead is to provide direct leadership and supervision to the Guest Services Staff, ensuring departmental and park goals are achieved. This position is accountable for delivering a superior Guest experience, while enforcing all park policies and procedures.

Job Duties:

· Assists Guest Services supervisors with day-to-day operation of the department.

· Provides supervision, training, and development of team members.

· Handles guest concerns and responds to guest comments within standard timelines, including communications by phone, chat, email and additional web-based sources.

· Ensures teams are proactively guest friendly and that guest first standards are followed and enforced

· Ensures that all guest and employee areas maintain a standard of excellence for cleanliness at all times

· Ensures teams provide fast service; consistently achieving a prompt resolution for guest inquiries

· Ensures compliance with safety standards

· Personally provides friendly, clean, fast, and safe service for guests and teams

· Performs all other tasks and duties as assigned


Minimum Qualifications:

· Must be at least 16 years of age.

· Park experience preferred

· Strong communication skills, computer proficiency, and creative thinker

· Ability to handle multiple situations simultaneously and meet deadlines in an efficient manner

· Excellent motivational, leadership, and team-building skills

· Must be able to work a flexible schedule including nights, weekends, holidays, and extended hours when needed

· Ability to stand for extended periods of time, walk the park on a continual basis, and work outside in varying weather conditions

· High School diploma and some college preferred