Skip to main content

Guest Relations Operational Supervisor

PARK

Hurricane Harbor Arlington

LOCATION

Arlington , Texas

JOB TYPE

Full-Time

CATEGORY

Operations

Job Summary:


Responsible for assisting the Guest Services Manager in providing leadership within Guest Services Department and Park Operations, to ensure delivery of a world class entertainment experience to our guests through friendly, clean, fast, and safe service.


 


Job Duties:


· Assists in leading the day-to-day operations of the Guest Services Department; ensuring program goals are achieved


· Provides supervision, training, and development of team members.


· Handles guest concerns and responds to guest comments within standard timelines, including communications by phone, chat, email and additional web-based sources.


· Ensures teams are proactively guest friendly and that guest first standards are followed and enforced


· Ensures that all guest and employee areas maintain a standard of excellence for cleanliness at all times


· Ensures teams provide fast service; consistently achieving a prompt resolution for guest inquiries


· Ensures compliance with safety standards


· Ensures all training requirements and testing procedures are adhered to as set forth by Six Flags policies and procedures


· Personally provides friendly, clean, fast, and safe service for guests and teams


· Performs all other tasks and duties as assigned


 


Minimum Qualifications:


· Must be at least 16 years of age.


· Strong communication skills, computer proficiency, and creative thinker


· Ability to handle multiple situations simultaneously and meet deadlines in an efficient manner


· Excellent motivational, leadership, and team-building skills


· Must be able to work a flexible schedule including nights, weekends, holidays, and extended hours when needed


· Must be able to report to duty as needed, with limited notice during situations such as inclement weather preparation/recovery


· Ability to stand for extended periods of time, walk the park on a continual basis, and work outside in varying weather conditions


· High School diploma and some college preferred