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Guest Relations Operational Supervisor


Hurricane Harbor Arlington


Arlington , Texas





Job Summary:

Responsible for assisting the Guest Services Manager in providing leadership within Guest Services Department and Park Operations, to ensure delivery of a world class entertainment experience to our guests through friendly, clean, fast, and safe service.


Job Duties:

· Assists in leading the day-to-day operations of the Guest Services Department; ensuring program goals are achieved

· Provides supervision, training, and development of team members.

· Handles guest concerns and responds to guest comments within standard timelines, including communications by phone, chat, email and additional web-based sources.

· Ensures teams are proactively guest friendly and that guest first standards are followed and enforced

· Ensures that all guest and employee areas maintain a standard of excellence for cleanliness at all times

· Ensures teams provide fast service; consistently achieving a prompt resolution for guest inquiries

· Ensures compliance with safety standards

· Ensures all training requirements and testing procedures are adhered to as set forth by Six Flags policies and procedures

· Personally provides friendly, clean, fast, and safe service for guests and teams

· Performs all other tasks and duties as assigned


Minimum Qualifications:

· Must be at least 16 years of age.

· Strong communication skills, computer proficiency, and creative thinker

· Ability to handle multiple situations simultaneously and meet deadlines in an efficient manner

· Excellent motivational, leadership, and team-building skills

· Must be able to work a flexible schedule including nights, weekends, holidays, and extended hours when needed

· Must be able to report to duty as needed, with limited notice during situations such as inclement weather preparation/recovery

· Ability to stand for extended periods of time, walk the park on a continual basis, and work outside in varying weather conditions

· High School diploma and some college preferred