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Operations Manager - Aquatics


Six Flags New England


Agawam , Massachusetts





Job Summary: The Operations Manager- Aquatics is responsible for all aquatic operations related functions and ensuring all Safety and Guest First standards are upheld to Six Flags New England and Ellis & Associates standards. This position is accountable for delivering a superior Guest experience, while enforcing all park policies and procedures.

Essential Duties and Responsibilities:

  • Oversee all operational functions related to the safe and effective operation of Hurricane Harbor

  • Assist in the management of one or more additional operational departments as assigned

  • Ensure 100% compliance with all water park standard operating procedures

  • Ensure proper staffing levels are maintained and assist in specialized recruiting when appropriate

  • Monitor and ensure compliance with all aspects of the Ellis & Associates program to include lifeguard certification and in-service training

  • Responsible for the creation and maintenance of the operating budget for the departments

  • Coordinate all off-season activities to include training, winterization, and pool cleaning functions

  • Responsible for maintaining compliance with all Six Flags standards and enforcing park policies & procedures

  • Ensure all Guest and Employee areas are clean and a standard of excellence is maintained

  • Coordinated the cleanliness and organization of equipment and supply inventories in each area storeroom and monitors equipment quality and quantity

  • Supervise seasonal team members, including hiring, discipline, rewards/recognition, evaluations and termination decisions

  • Develop and implement a business plan

  • Responsible for ensuring completion of team member evaluations and associated merit and promotional opportunities associated with performance review of seasonal staff

  • Responsible for tracking and operating within labor and expense budgets and prepare monthly forecast

  • Responsible for interacting with Guests and resolving complaints and addressing concerns

  • Ensure 100% compliance with all standard operating procedures as they relate to Six Flags standardization and/or Federal or State guidelines

  • Train, audit, and adhere to all labor laws and guidelines to ensure full compliance with Federal, State, and park regulations & commitment to department, park, and company standards

  • Other duties as assigned by the Director of Operations

Skills and Qualifications:

  • Ellis & Associates National Pool and Waterpark Lifeguard Program (NPWLTP) Special Facilities Certification; Ellis & Associates NPWLTP Instructor Certification

  • Will be required to work nights, weekends, and some holidays

  • Must be able to demonstrate excellent written and oral communication

  • Superior front line customer service focus required

  • Must possess strong leadership, motivational, interpersonal and organizational skills

  • Strong work ethic with an attention to detail

  • Occasional travel for training, and assistance at sister properties may be required

  • Must be 18 years of age or older

  • Ability to handle multiple situations simultaneously and meet deadlines in an efficient manner

  • An AFO or CPO certification