Job Summary: The Operations Manager- Aquatics is responsible for all aquatic operations related functions and ensuring all Safety and Guest First standards are upheld to Six Flags New England and Ellis & Associates standards. This position is accountable for delivering a superior Guest experience, while enforcing all park policies and procedures.

Essential Duties and Responsibilities:

• Oversee all operational functions related to the safe and effective operation of Hurricane Harbor


• Assist in the management of one or more additional operational departments as assigned


• Ensure 100% compliance with all water park standard operating procedures


• Ensure proper staffing levels are maintained and assist in specialized recruiting when appropriate


• Monitor and ensure compliance with all aspects of the Ellis & Associates program to include lifeguard certification and in-service training


• Responsible for the creation and maintenance of the operating budget for the departments


• Coordinate all off-season activities to include training, winterization, and pool cleaning functions


• Responsible for maintaining compliance with all Six Flags standards and enforcing park policies & procedures


• Ensure all Guest and Employee areas are clean and a standard of excellence is maintained


• Coordinated the cleanliness and organization of equipment and supply inventories in each area storeroom and monitors equipment quality and quantity


• Supervise seasonal team members, including hiring, discipline, rewards/recognition, evaluations and termination decisions


• Develop and implement a business plan


• Responsible for ensuring completion of team member evaluations and associated merit and promotional opportunities associated with performance review of seasonal staff


• Responsible for tracking and operating within labor and expense budgets and prepare monthly forecast


• Responsible for interacting with Guests and resolving complaints and addressing concerns


• Ensure 100% compliance with all standard operating procedures as they relate to Six Flags standardization and/or Federal or State guidelines


• Train, audit, and adhere to all labor laws and guidelines to ensure full compliance with Federal, State, and park regulations & commitment to department, park, and company standards


• Other duties as assigned by the Director of Operations

Skills and Qualifications:

• Ellis & Associates National Pool and Waterpark Lifeguard Program (NPWLTP) Special Facilities Certification; Ellis & Associates NPWLTP Instructor Certification


• Will be required to work nights, weekends, and some holidays


• Must be able to demonstrate excellent written and oral communication


• Superior front line customer service focus required


• Must possess strong leadership, motivational, interpersonal and organizational skills


• Strong work ethic with an attention to detail


• Occasional travel for training, and assistance at sister properties may be required


• Must be 18 years of age or older


• Ability to handle multiple situations simultaneously and meet deadlines in an efficient manner


• An AFO or CPO certification