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Guest Relations Team Member

PARK

Hurricane Harbor Arlington

LOCATION

Arlington , Texas

JOB TYPE

Part-Time

CATEGORY

Operations

Job Summary:


The purpose of a Guest Relations Representative is to assist Guests with questions, comments, concerns they may have about their experience while visiting Hurricane Harbor. Resolve ticket, season pass, and/or membership issues for our guests. This position is accountable for delivering a superior Guest experience, while following all park policies and procedures.


Job Duties:


· Handle various ticket transactions including: advanced sales, group sales, complimentary tickets, season passes, promotional tickets, and ticket problem resolution.


· Handles guest concerns and responds to guest comments within standard timelines, including communications by phone, chat, email and additional web-based sources.


· Able to work with computer programs for various Six Flags programs and applications. Must be able to multi-task between multiple programs in order to resolve the task at hand.


· Work in various locations including Guest Relations, Turnstiles, Toll Plaza Parking, and Ticket Sales


· Personally provides friendly, clean, fast, and safe service for guests and teams


· Performs all other tasks and duties as assigned


 


Minimum Qualifications:


· Must be at least 16 years of age


· Park experience preferred


· Strong communication skills, computer proficiency, and creative thinker


· Ability to handle multiple situations simultaneously and quickly adapt as needed


· Must be able to actively engage with guests and exhibit our Six Flags mantra


· Must be able to work a flexible schedule including nights, weekends, holidays, and extended hours when needed


· Ability to stand for extended periods of time, walk the park on a continual basis, and work outside in varying weather conditions


EQUAL OPPORTUNITY EMPLOYER - SIX FLAGS IS A DRUG-FREE WORKPLACE